As a consumer, you have a 14-day right of cancellation when you shop online via our website.
The cancellation period expires 14 days after the day you have received your goods or have physical possession of the last item in the case of a contract for several different items ordered in one order and delivered individually.
If the order consists of several batches or parts, the cancellation period expires 14 days after the day you receive the last batch or part.
The deadline means that you have 14 days from receipt to notify us that you wish to cancel your purchase. The notice must be given by email or by using the standard cancellation form. In your message, you must clearly state that you wish to exercise your right of cancellation.
You cannot withdraw by simply refusing to accept the goods without giving us clear notice of this.
For physical sales, there is generally only a right of cancellation if this is agreed in connection with the sale.
Cancellation of part of the purchase
If you have purchased multiple items from us, you have the option to return one or more items, even if they were purchased in one order. Please note that you will not be refunded the shipping costs if you cancel part of your purchase.
Returns
Once you have notified us that you want to cancel your purchase, you have 14 days to return the item to us. You will be responsible for the direct costs of returning the goods, and you are liable if any damage occurs during transport. You bear the risk of the goods from the time of delivery of the goods.
Missing original packaging may possibly constitute a loss of value, so to be sure to receive a full refund, it is recommended that the item is returned in its original packaging.
The condition of the item when you return it
You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words, you can try the product in the same way as if you tried it in a physical store, but you may not actually use it.
If the item has been tried on in addition to what is described above, we consider it to be used, which means that in case of cancellation of the purchase, you will only get part or none of the purchase amount back, depending on the commercial value of the item, and in some cases this may mean that you can only get the shipping costs back.
We recommend that you return the item in its original packaging. If the original packaging is missing, it may result in an impairment of the item.
Refund of the purchase amount
If you cancel your purchase, you will be refunded the amount you have paid to us. In the event of a depreciation for which you are liable, this will be deducted from the purchase amount.
If you exercise your right of withdrawal, we will refund all payments received from you, including delivery costs (excluding additional costs resulting from your own choice of a delivery method other than the cheapest standard delivery method offered by us), without undue delay and in any event no later than 14 days from the date we have received notice of your decision to withdraw from this contract. We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.
We may withhold the refund until we have received the item back, unless you have provided proof of return before then.